Hello valued members, visitors, and community,
Welcome to the BRG Blog! You’ll notice our website received a revamp and along with that we’re trying something new. This blog will be your resource for finding the latest updates from Bend Rock Gym, all in one place! From membership to youth and adult programming to facility updates, you’ll find it here. Stay tuned for up-to-date information, interesting content and important announcements. Thanks for reading!
Now, the first order of business is to address the thing at the forefront of everybody’s minds. Yes, we’re talking about COVID-19. We are sorry we have to kick our first blog post off with such a heavy topic, but such is the new reality we are all living in. In an effort to keep this blog space real, authentic and timely we feel it is important to address COVID-19 and its impact on our business.
Eventually we will transform this blog into a space where we can share updates on exciting happenings at BRG, but for now, throughout our COVID-19 closure, this space will serve as a way to inform our community about the status of our operations. Please read below to see BRG’s response to the global pandemic as well as important information regarding memberships, instructional programming, youth climber updates, and everything else we’ve been working on!
Message from BRG’s Leadership Team:
We want to express our deepest sympathy to all who are suffering or being impacted in any way by this situation. We’re sorry that we have found ourselves where we are and that our team and community are being put through this terribly difficult situation. BRG Management will be monitoring the COVID-19 situation closely, and will make the decision to reopen at the earliest point it is safe to do so. We will stay in close communication, and let you know as soon as possible when we have that date available. We look forward to bringing BRG back to the glory we experienced just a short time ago.
We want to thank all of you in our community for continuing to be patient, resilient and positive as we continue to work through this challenging situation. We will continue to share updates frequently via email, social media and our website as we continue to make changes in response to this evolving situation.
To Our Dedicated Members:
EFT Members are asked to submit a special “COVID-19 Member Change Form” so that we may take appropriate action on your account. Members may choose to remain active or freeze for free with options to adjust your dues or receive a credit for March’s billing cycle that was cut short. Follow this link to read the details in our latest member newsletter and then please take a moment to fill out your form. We are grateful for your cooperation during this time, as your participation ensures our team can still do our best to meet your needs!
Did you have an active prepaid membership upon our closure date? If you did, rest assured as all prepaid memberships were effectively placed on pause. Whether you had days, weeks or months remaining on your membership you’ll be able to reactivate as soon as our doors reopen.
Want to support BRG while we weather this storm? Check out BRG’s new online membership and punch card purchase portal. Memberships and Punch Cards can now be purchased online and will be redeemable when we reopen. Click here for more information.
If you still are unsure where your account stands or if any of your questions haven’t been answered please don’t hesitate to reach out to billing@bendrockgym.com. We’ll reply back as soon as we’re able to!
Youth Programs Update:
BRG management is continuously working on a plan of action for our youth programs, and one of the most important pieces of this plan is to keep our community updated with every action we choose to take.
Given recent executive orders by Governor Kate Brown, BRG has decided to postpone all Spring 2020 after school programs indefinitely. All existing participant bookings will automatically receive credit which may be redeemed when youth programs resume.
From the bottom of our hearts, we thank you for your patience and for your support of our business. Our programs are successful and vibrant because of each one of you and the incredible youth climbers that participate in our programming each session.
To end this update on a bright note, Bend Rock Gym Summer Camp programming is moving forward with every intention of running! We cannot wait for an incredible summer of climbing. If you have any questions regarding signing your youth climber up for summer camps, please don’t hesitate to reach out to Cayla Stahley, cayla@bendrockgym.com.
Stay Tuned for More!
Our small management team continues to work from our homes to prepare digital programming, maintain our facilities and plan operations for our eventual reopening. We’re exploring ways of delivering quality climbing and instructional content to our community through virtual means. We hope that even in this time of social distancing BRG can still serve you and your families as an outlet for staying strong, mentally focused and involved in the Central Oregon climbing community. Stay happy, healthy, wash your hands and climb on!
